Services · Technical support
Support from the engineers who build the platform
When your project needs more than documentation, you talk directly to the Thinger.io core team: scheduled one to one sessions and email assistance from the same engineers who design, build and operate the platform.
- Core team engineers
- One to one sessions
- Email assistance
- Priority response
Why it is different
Answers from the source
The people who take your questions build the connectivity, dashboards and APIs you work with. You explain the problem once.
The service
What a support pack includes
Support is sold as packs of hours, drawn down across as many sessions as your project needs.
One to one video sessions
Calls with a platform engineer on your project, from device integration to dashboards.
Email assistance
Questions that do not need a call get answered over email, between sessions.
Development tips
What to solve with standard features, and where custom work actually pays off.
Integration leads
Pointers for devices, protocols and third party systems the team has already connected.
ANSWERS FROM THE TEAM THAT BUILT IT
How it works
From first email to solved problem
Four stages, one thread. Every session and every answer stays in the same place.
Tell us about your project
A short description of what you are building and where you are stuck is enough.
Choose a pack of hours
Small doubts fit in one session. Production rollouts usually take more.
Meet the engineers
The pack opens the support center, where you book one to one video sessions.
Keep moving between sessions
Email covers what comes up along the way. Remaining hours stay ready.
Who it is for
Where the hours pay off
Three kinds of teams, and the kind of ticket each one brings to the core team.
Engineers connecting devices
Choosing between MQTT, HTTP, IOTMP or LoRaWAN, or wrestling a stubborn integration.
Teams building a product
An experienced eye on how you model devices, buckets, dashboards, rules and alerts.
Companies heading to production
A rollout, a white label deployment or a dedicated instance you want right the first time.
Before you buy hours
Pick the right channel
Three channels are open to every Thinger.io user, and often one of them is all it takes.
- Free
Documentation
- Best for
- Quick technical doubts
- Who answers
- Written by the platform team
- Free
Community forum
- Best for
- Implementation and integration problems
- Who answers
- Other users, guides and tutorials
- Free
Support portal
- Best for
- Access, login or service issues
- Who answers
- The support team, FAQ first
- Packs of hours
Support pack
- Best for
- Your project, end to end
- Who answers
- The engineers who build the platform
Next step
Bring us the problem
Tell us what you are building and where it hurts. We will point you to the right channel, and if it calls for the core team's hours, you will be talking to the people who built the platform.